Monthly Archives: February 2018

The Complete Social Media Glossary of 2018 – Do you know an Algorithm from a Klout Score?


      —A– Abandonment rateThe percentage of social customer service issues that are abandoned by customers without a resolution.AI Artificial intelligence, or AI, refers to intelligence exhibited by machines. For viable use cases of AI, check out our post 5 Practical (and Unpretentious) Ways AI Will Change Marketing by 2020. Algorithm A rules-based procedure for… read more >